FAQ – Zefirr | Luxury Cab Experience

SUPPORT

Frequently Asked Questions

Everything you need to know, all in one place. Search our most common topics below.
Booking Hours : 8:00 AM to 6:00 PM

General Enquiries

Find quick answers to common questions about our platform, security, and pricing. Can’t find what you’re looking for? Reach out to our support team.

How do I book a ride with Zefirr?

You can book only through: +91-9289-468688

Phone calls to our authorised booking numbers
WhatsApp messages to our authorised contact numbers
We do not accept bookings through a website, app, or automated system.

What information do I need to provide when booking?

Please share
• Your full name
• Contact number
• Pickup location
• Drop-off location
• Date & time of travel
• Any special requirements (e.g., luggage, waiting time)
Providing accurate details helps us confirm your booking smoothly.

When will I receive a booking confirmation?

We will confirm your ride via WhatsApp or phone once we check vehicle and driver availability for your requested time. Confirmation depends on message delivery and receipt acknowledgements — please ensure your number is reachable.

What types of vehicles does Zefirr use?

Travel in a premium electric SUV. Whisper- quiet cabins, zero emissions and spacious interiors designed for
6 guests + driver + 2 pc small cabin luggage (2+3+2seat configuration)
/ 4 Guests + driver + 4 pc large luggage (2+3 seat configuration)

Are drivers Police verified?

Yes. All drivers are employees of Zefirr, verified, trained, and licensed.

Can I cancel or modify my booking?

Yes — cancellations or changes must be communicated via phone or WhatsApp 2hrs before your scheduled pickup time. Cancellation fees, if applicable, will be informed at the time of booking and apply similarly to all communications.

What happens if I don’t show up?

If you do not show up at the pickup location without prior cancellation, late cancellation or no-show charges may apply. For more details please see the full terms and conditions.
*Zefirr is a small, premium cab company with dedicated vehicles and salaried drivers. Last-minute cancellations result in direct revenue loss, and at present, we do not have the buffer to absorb these costs. We sincerely appreciate your understanding and support as we grow. This policy may be relaxed in the future, and we kindly request your cooperation for now.

What payment methods are accepted?

You may pay by:
• Debit/Credit Card at the end of the trip
• UPI (as communicated during booking)
Other options, if available, will be shared by our booking agents.

Will I get a receipt?

Yes. If you need a receipt or trip Gst invoice, request it via WhatsApp or email after your ride.

Is there real-time tracking?

Since bookings are phone/WhatsApp based, there is no app with live tracking. However, driver ETA and details will be communicated when confirming your ride.

Do messaging booking services like WhatsApp guarantee booking?

Bookings via WhatsApp or phone are not automated — confirmation depends on message delivery and internal availability checks. Zefirr will confirm once a driver and vehicle are assigned.

What should I do in case of any issues or complaints?

For any booking issues, service concerns, billing questions, or complaints, contact us through the booking phone/WhatsApp number or email customercare@zefirr.in

Booking Hours : 8:00 AM to 6:00 PM